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Key Account Manager (f/m/d) in climate-tech start-up

Austria, Remote (EU)
Full-time
Permanent employee

Intro

exnaton is a startup, spun out of ETH Zurich, which provides an AI-powered intelligence platform for new energy, enabling utilities to rapidly design, test, and scale smart, data-driven energy products — from energy sharing and dynamic tariffs to EV smart charging and flexible billing models. Our technology extends existing utility infrastructure with flexible, future-ready solutions, helping energy providers unlock new value from decentralized, digital energy — efficiently without large migrations and at scale. 

We are a Switzerland-based start-up, and our vision is to lead the digital transformation of the energy sector worldwide, by empowering utilities and consumers to shape a flexible, transparent, and sustainable energy future.

Our team is growing and we are looking for passionate and talented people to complement our team. We are a diverse team, all driven by the shared goal of using technology to create a sustainable impact in our society. If you're enthusiastic about contributing to this exciting journey, we invite you to be a part of our innovative and motivated team.

The job can be performed remotely in EU countries but for this specific role, travelling up to 20% to DACH based customers would be required.

Your role

As a Key Account Manager at exnaton, you will join our 35-person team and help shape the company and its vision from the ground up. You will play a pivotal role in bringing a product to market that enhances the attractiveness of renewable energies. Our customer relationships begin with the initial setup of our software within the customer's IT landscape and evolve into long-term partnerships built on trust, value, and continuous growth. You will be the driving force behind these relationships, guiding enterprise utility customers throughout their entire journey with us by:

  • Being the main point of contact for our utility customers, building strong and lasting relationships,

  • Regularly contacting customers, leading business reviews, and keeping them closely engaged with our product and services,

  • Proactively identifying opportunities to grow accounts through upselling and cross-selling,

  • Handling escalations and resolving issues quickly, ensuring high customer satisfaction at every stage,

  • Representing the voice of the customer internally, bringing their feedback into product, service, and strategy discussions,

  • Collaborating closely with sales, product, customer success, and marketing teams,

  • Tracking account performance using CRM tools and using data to stay ahead of customer needs,

Your qualifications

  • Demonstrated hands-on consulting experience, ideally between Consultant and Senior Consultant level, combining analytical rigor with hands-on project delivery,
  • Customer-facing experience and confidence engaging across all levels, from operations to C-suite,
  • Strong relationship-building skills with an eagerness to understand customer needs and create value through our technology solutions,
  • Naturally curious and driven to learn - translates business challenges into actionable, technology-enabled solutions,
  • Proven ability to lead and drive complex projects independently, with strong project management skills,
  • Demonstrated high-performance mindset and proactive attitude - drives new initiatives rather than maintaining existing structures,
  • Track record of identifying opportunities for process improvement and executing internal and external initiatives proactively,
  • Skilled at managing multiple workstreams, coordinating across functions, and keeping diverse stakeholders aligned,
  • Commercially minded with a genuine interest in helping customers succeed and uncovering new growth opportunities, good understanding of SaaS business models and commercial dynamics,
  • Collaborative team player who thrives in cross-functional settings and shares knowledge freely,
  • Fluent in German and English (this is a strict requirement, but fluency in other languages is also a significant plus),
  • Ideally, hands-on experience with CRM systems and key account management responsibilities,
  • Ideally, familiarity with the regulatory and commercial landscape of the energy/utilities sector, including relevant system environments.

Benefits

At exnaton, you work in a dynamic environment with direct communication, fostering quick operation and collaborative learning. You can also expect the following:

  • Competitive salary and equity package,

  • Flexible working hours and location, as we believe in ownership and trust. We are a remote-first company and we support those working from different locations,

  • Additional benefits such as a new MacBook, a learning budget, sports membership, or Headspace subscription,

  • Virtual office for a truly interactive collaboration, even in a distributed team,

  • Working with exciting technology for a really important purpose, together with a highly motivated team.

About us

exnaton is a startup that offers software for renewable energy to energy companies. Our software enables energy providers to enable consumers to share renewable energy. Users of our product can track their energy consumption and buy renewable energy from their neighbors, which makes investing in the energy transition simple and fun! While we primarily serve customers in the DACH region, we are actively expanding into additional markets.

Our team is growing fast and consists of a diverse mix of engineers and business developers who are all motivated to use technology to create a sustainable impact in our society. We are distributed across various European countries, with our office located in Zurich, but primarily working remotely. 

Energy-sharing solutions are the next big thing in Europe’s energy market as the European Union is pushing hard for individual climate action. And we are aiming to become Europe’s leading software provider for renewable energy. On that mission, we are looking for motivated and passionate people to join us. To learn more, check out www.exnaton.com.


 

We are dedicated to fostering diversity and to combat discrimination. We strongly encourage individuals from groups traditionally underrepresented in tech to apply and intend to consider all applications equally regardless of sex, ethnicity, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.