Solution Architect (f/m/d) in climate-tech start-up

exnaton is a startup, spun out of ETH Zurich, which provides an AI-powered intelligence platform for new energy, enabling utilities to rapidly design, test, and scale smart, data-driven energy products — from energy sharing and dynamic tariffs to EV smart charging and flexible billing models. Our technology extends existing utility infrastructure with flexible, future-ready solutions, helping energy providers unlock new value from decentralized, digital energy — efficiently without large migrations and at scale. 

We are a Switzerland-based start-up, and our vision is to lead the digital transformation of the energy sector worldwide, by empowering utilities and consumers to shape a flexible, transparent, and sustainable energy future.

Our team is growing and we are looking for passionate and talented people to complement our team. We are a diverse team, all driven by the shared goal of using technology to create a sustainable impact in our society. If you're enthusiastic about contributing to this exciting journey, we invite you to be a part of our innovative and motivated team.

The job can be performed remotely in EU countries.

As a Solution Architect at exnaton, you will join our 35-person team and shape the company and its vision from the ground up. You will play a pivotal role in bringing a product to market that enhances the attractiveness of renewable energies. Our customer relationship starts with an initial setup project of our software in the customers’ IT landscape and continues with the customer using our product over a long period of time. You will be leading the interaction with our customers, with involvement in the initial setup phase and daily customer success:

• Onboarding new customers to our SaaS solution,

• Leading setup and integration projects, ensuring the customer gets the most out of our product,

• Building strong customer relationships, starting with a successful onboarding, and continuing throughout the customer journey using our product,

• Support the customer in daily challenges and take care of new requirements,

• Collaborating closely with colleagues in our Sales, Product, and Engineering teams to deliver on time, on quality, and on budget,

• Revision of our onboarding material, integrations, and help desk process,

• Gathering feedback and identifying customer needs for the continuous improvement of our product,

• Support in business development with industry partners (e.g., SAP, bpc, TSG),

• Being adaptable to evolving sales strategies and incorporating feedback for continuous improvement.

We define ourselves by a culture of collaboration and ownership. We’re looking for a driven, capable, and thoughtful person to add to our mission. We are looking for someone who:

• Holds a bachelor's degree in Business Administration, Management, Sales, Information Systems, Applied Computer Science, or related fields, or has relevant professional experience,

• Has a good understanding of diverse customer and stakeholder personas and can empathize with various perspectives,

• Has experience with ERP systems and software integration projects,

• Demonstrates strong verbal and written communication skills that are essential for effective outreach and interaction with potential clients, as well as a strong understanding of IT systems and software architectures,

• Is used to working with SaaS tools, can learn to set up demo systems and familiarize themselves with software systems fast,

• Knows how to support a SaaS and helps our customers use it,

• Demonstrates hands-on experience in technical integrations in the software industry, IT consulting, or similar roles,

• Is capable of setting and communicating priorities, completing tasks, and meeting deadlines,

• Interest in digitalization and sustainability, basic knowledge of renewable energies is a plus, along with the motivation to delve into the complexity of the energy market,

• Is fluent in German and English (these are strict requirements; other languages are also a significant plus),

• Is quick to learn and derive energy from interacting with people, and has no hesitation in engaging with unfamiliar individuals,

• Is a team player and feels comfortable in a dynamic startup environment.

At exnaton, you work in a dynamic environment with direct communication, fostering quick operation and collaborative learning. You can also expect the following:

• Competitive salary and equity package,

• Flexible working hours and location, as we believe in ownership and trust. We are a remote-first company and we support those working from different locations,

• Additional benefits such as a new MacBook, a learning budget, sports membership, or Headspace subscription,

• Virtual office for a truly interactive collaboration, even in a distributed team,

• Working with exciting technology for a really important purpose, together with a highly motivated team.